Terms & Conditions

By placing an order through www.chef-hub.co.uk you are accepting our terms and conditions.

In these terms, the words ‘us, our, we, the seller’ refers to ‘Chef-Hub’ and the word ‘customer, you, the buyer’ refers to the person, company or firm purchasing the goods.


  1. Acceptance

Payment must be made in full, including delivery (where applicable) and VAT before any orders are dispatched.

Our acceptance of your order binds us (Chef-Hub) and you the customer, into a legally binding contract. All web orders will be confirmed to you via the e-mail address you provide. Orders taken over the phone will still adhere to our terms & conditions.

  1. Prices

All our prices are clearly shown on our website. The full price must be met for an order to be accepted. All prices shown on our website are shown with VAT included.

We reserve the right to change our prices at any time. We will not change a price once you have ordered, you will pay what is displayed at the time of you ordering. However, we may be required to change delivery fees depending on your location. You will be contacted prior to any changes being made if this scenario occurs.

  1. Description of goods

Every description and image displayed on our website has been made as accurate as possible. The descriptive and illustrative details on our website will not form a part of any contract of sale despite our best endeavours to describe them accurately.

  1. Terms of Payment

We do not offer any kind of account. All orders must be paid in full prior to release of goods.

Payment can be made through our secure website, verified by Thawte, a paypal transfer, cash on collection, over the phone or via bank transfer. Goods will only be release when payment is received by us.

  1. Delivery

All orders for in stock items are normally dispatched the same day if they are received by us before 14:00, and payment has been cleared. Delivery is usually made the next working day or within a maximum 1 to 2 working days after despatch. (Next day delivery does not apply at weekends or on Bank Holidays). You must ensure that someone is at the delivery location to accept and sign for the goods. Any signature given to accept delivery is binding. Free delivery only applies to orders over £50. Orders under £50 will incur a £4.99 delivery fee. We only deliver within the UK.

Delivery to off shore location UK

Delivery to offshore locations, such as Northern Ireland and the British Isles, will incur an extra delivery fee. This is dependent on what our couriers charge us. Your location and the size and weight of your order can alter the price. Next day delivery is not available to off shore location. Delivery usually takes between 3-7 days. No additional payments will be taken without your consent. Failure to meet any additional charges will result in cancelation of the order and you will be refunded.

Delivery to Scotland

Orders to Scotland may also incur an extra delivery fee deepening on your location. We may be required to take extra payment for Scottish Highlands and northern Scotland postcodes. You will be contacted prior to release of your order. Delivery usually takes between 3-5 days. No additional payments will be taken without your consent. Failure to meet any additional charges will result in cancelation of the order and you will be refunded.

Delivery of bulky items

We will deliver your items to the kerbside of your establishment only, at ground floor level. We are not responsible for unpacking, moving and positioning your goods.  You are responsible for ensuring that items you have purchased will fit through doorways etc. We will not accept responsibility if an item will not fit. Failed delivery charges and any re-delivery fees that are your fault, will be your responsibility. As soon as you sign for the goods, they are your property and we will not be responsible for them. We will not be liable for non-delivery of any goods unless you advise us within 7 days of the date when the goods would in the ordinary course of events have expected to have been received.

  1. Damage, Loss in Transit and Delays.

All deliveries MUST be opened and inspected within 24 hours of being signed for. Any damages and shortages must be reported to us within 24 hours. Any claims for damages after this time will not be accepted.

We will not be held responsible for any delays caused by the courier that are out of our control like events such as road closures, strikes, adverse weather etc.

Any goods that go missing during transit, will be replaced once sufficient evidence has been gathered to prove that it was in fact the couriers who lost them.

Any damages caused by misuse or neglect are not our responsibility.

  1. Complaints

All complaints must be written and e-mailed to info@chef-hub.co.uk where a log will be kept.

Verbal complaints will not be accepted and no records kept.

  1. Returns

Goods may be returned (at our discretion) for up to 14 days after delivery. Returns must be authorised prior to sending any goods by our staff by e-mailing us at info@chef-hub.co.uk where you must supply us with a brief description of why you want to return the goods, along with your name, address and order number. Returned goods must arrive back to us in the same condition they left us. Goods must be in their original packaging, with all extras and manuals included. You must pay to send the goods back at your own cost. We will provide you with an address to send goods to after we have approved your return request via e-mail. Goods will be carefully examined upon arrival at our warehouse before any refunds are issued. Until the goods are signed for by us, they remain your responsibility, any damages that occur during transit are your responsibility. You will be refunded in full, by the same method you paid for the goods. Bulky items may incur a 20% restocking fee.

  1. Warranty

All our Electrical equipment comes with a 12 month back to base warranty if the equipment fails. This excludes damage due to misuse and negligence.

If your item fails within 7 days of you or your receiving it, we will arrange, and pay to get the item to be sent back to us for inspection/repair/replacement. Outside the 7 days, you will be required to send the goods back to us at your own expense. We will then pay for any repairs, replacements and costs of returning the item to you. This only applies to manufacturing faults. Faults caused by misuse or neglect won’t be covered.

Faulty machines must be sent back in original packaging or if this is not possible well packaged to prevent damage (items must be secure and protected from impact and sealed within an outer box suitable for transit).  The Buyer will be liable for any damage occurring in transit due to inadequate packing. Any damage costs may be deducted off any refunds or credits issued.

 If deemed that the goods have failed due to misuse and negligence, no refund or replacement will be issued and you will have to pay to get your goods returned to you. Goods will be destroyed after 14 days if no action has been taken.

Goods must be sent to us with sufficient packaging to survive transit. The buyer will be liable for any damages caused in transit by insufficient packaging. The warranty does not cover the buyer where the equipment has been miss-used or not kept clean and maintained.  The buyer agrees to keep the equipment clean to a reasonable standard for use and in a working condition.

Wear & Tear

Various components such as bearings, seals, elements etc are seen as ‘wear and tear’ parts and are not covered by the warranty. These replacement parts can be bought separately at an additional cost, subject to availability.


Warranty Policy

  • Manufactures warranty is only valid within the UK mainland.
  • The Seller accepts no responsibility or liability for delays in repairs on the equipment due to circumstances beyond our control. 
  • The warranty can immediately be invalid if the installation and usage has not been followed in relation to the manufacturing instructions provided. Also misuse, alteration or unauthorised repair of the equipment will invalidate the warranty.
  • During the warranty period it is the Manufacturer's discretion to repair or replace the equipment.
  • Warranty will only apply if the equipment has been used in a professional manor and following instructions and manufacturer’s maintenance guide lines.
  • The warranty covers defects in the material and electrical components failures. We are not liable for trading losses, loss of perishable items, water damage, loss due to injury or fire damage.
  1. Exclusions of Liability  

We cannot be held liable for any loss of profit, revenue or consequential loss or damage from any of our goods purchased by you in the event of late or non delivery. By ordering from Chef-Hub, you agree that you are more suitably informed than us to assess and estimate any likely damage or loss that you may incur in connection with ordering from us and that we cannot therefore insure any likely damage for which we have excluded liability under this cause. Nothing in this clause shall exclude liability for death or personal injury arising from the negligence of Chef-Hub or its employees or agents, or any other liability which it is prohibited from excluding at law.


All material is copyrighted.


All text, design, graphics, images and layout within this website is the property of Chef-Hub. The Chef-Hub logo is copyrighted and owned by Chef-Hub.


Chef-Hub is a trading division of EGL Catering Equipment Ltd